FICA....again!

Received an email and sms from SBSA informing me to come into a branch to FICA.....again! I have been a customer of SBSA for 20 years plus, have a bond, cheq account, revolving credit account and have recently this year drafted a Will through the same branch and took out a life policy with SBSA via a consultant at the branch. <br> <br> What happened to all of the FICA documents that I had to provide for the life insurance and Will? <br> <br> Apparently, according to the very apologetic consultant, they were NOT loaded on to the system. Did SBSA wake up one morning and decide that they no longer knew me as a customer? The consultant could only apologise but could not tell me why now I had to come into the bank and wait 45 minutes before somebody assisted me to FICA.....AGAIN!<br> <br> Really SBSA, I have never had this issue with FNB - whom I also bank with.