FICA Again???

In November last year you froze my account and asked that I come in to FICA, I did this in your Sandton branch stood for an hour to get it all done, you then called me in May this year and asked me to FICA again, I explained to your call center I have already done this and the only time you will get me back into your bank is when I have changed my details, which I have not. I then get an SMS yesterday saying someone from a courier company will come and collect my documents, then today I get another SMS saying i must go back into the bank to FICA!!! I will not go into your bank again and you can gladly freeze my account and keep it frozen, I will pay off the debt and close it. I am tired of bad service in this country and will not bow to your demands and other institutions like yours no longer. You should have sorted this out the first time round and including when you called regarding FICA investigated it.... I also see this isnt the first complaint of this nature on this website and perhaps that will drive you to look at your process.....because it sucks and is clearly a complete waist of time