FICA - Account Frozen

Firstly, I have been a client of SUB-Standard Bank since 1995. I closed my current account last year and opened a savings account over 6 months ago.<br> <br> I have received no communication WRT outstanding FICA documents until 29/01/2015, I then received another SMS on the 05/02/2015 and a final SMS notifying me that my account has been frozen.<br> <br> Why was I not notified on opening the account? Why have I not been called and the matter discussed instead of just SMS'? Why was the FICA documents on file not good enough? I was FICA'd the year before as far as I can recall.<br> <br> I think your customer service is atrocious - actually non-existent. This further justifies my choice to move to RMB.<br> <br> I will actively encourage friends and family to make the change from your sub-standard organisation to any other institution.