FICA account frozen

I received notification to comply to FICA requirements from Standard Bank, which I visited the Sandton City branch on the 9th Feb 2015, to complete the necessary FICA documents which was confirmed done. I tried using my Debit card today 01.03.2015 doing grocery shopping and was advise that the card is invalid, could not use at ATM, called Std bank call center only to be advised that my account is frozen due to FICA documents not completed, this is totally unacceptable and embarrassing, clearly Std bank did not do what was required to update my records correctly which has inconvenience me, this is PATHETIC service from them?