Fica Account

<p> I have received an sms, to say the my son’s account has been frozen for not giving an proof of address. We were in your Standard bank…Three Rivers on the 19th September 2016 at 15:01, (which we nearly waited an hour for assistance) we handed in all the documents that was required by law to fica his account, he even got his new bank card and code. Due to the fact that my son still a scholar I gave my address which was not a problem I am a proxy on the account with my son. And he is staying with me. See the attached email that was send to A***x ********** on the 19 September 2016 at 15:01 this mail was send to her while we stand and wait, she than printed this document. So now you want to freeze this account, due to incompetence from one of Standard Banks employees, for not scanning in proof of address, and inform me that is the reason the account is frozen, and say i have to come and fica this account, seriously.... how many times ?</p> <p> </p> <p>I have try to solve this via phone but with no luck, phone service of Standard bank just as bad as in the bank itself, as I get put on hold I have phone the following numbers 3 times with no luck…. 0860 ***x now I am, phoning the bank and get put through where they pick up the phone and put me through where it is just ringing… (016 454 ***xx).</p> <p> </p>