fica!!

Hi there i normally do not go this far when complaining but this time i am very upset. We are loyal clients of standardbank for over 16 years and today i totally lost it with them. On the 5 of November my husband received an sms stating our account is no longer fica active so we need to fica again but i cant do it seeing that the account is in my husbands name but my husband works shifts. 8am to 8pm and he can only go when he is not on shift which will be on this Wednesday... but this morning when i had to fill n prescription and had to make a payment but my card declined so i phoned the bank sorry mam you need to fica!!!! We Will put you through to fica helpdesk but was cut off same with my husband when he tried to phone and explain. Could someone please explain toe standard bank that not everyone works 8:30 to 15:30 jobs there is people who actually cannot go to the bank in two days time seeing that on Sundays they are not open!! And should consider giving more time between fica sms and freezing ones accounts