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sbonginkosi M

1 reviews | Active since Nov 2011

28 Mar 2023, 10:12

FICA

Please I would like to understand why my son account is blocked as he submitted proof of address when he open the account. why his FICA is not verified, if the bank loose his documents does that mean he need to suffer?

0
Replies (2)
Standard Bank
Standard Bank's reply28 Mar 2023, 10:18
Official
Hi Sbonginkosi

Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution. 

Please be on the look out for a call from our team. 

Kindest regards, Standard Bank Hello Peter Team ***  
Standard Bank
Standard Bank's reply29 Mar 2023, 14:47
Official
Dear Sbonginkosi

We hope you are well. 

We made three attempts to reach you on your mobile and sadly could not get hold of you. 

We have sent an email so that you can reach out to us at your convenience. 

In the meantime, we will be closing the matter but we do hope you will contact us if you still need any assistance. 

Kindest regards
Standard Bank Hello Peter Team
***