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julie S

1 reviews | Active since Jul 2011

21 Aug 2015, 09:52

FICA

On the 14 th of august 2015, standard bank sent me an sms and e-mail to inform met that they are going to close my credit card. i phoned them to ask why, i was told that it is fica related and that they need my id and proof of address. i mailed it to them on their e-mai addressl provided and was also promissed by the standard bank fica consultant that my fica would be sorted out. <br> today is the 21st of august and i had no response or e-mail from them and my card is still blocked.<br> this is very bad service

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Replies (1)
Standard Bank
Standard Bank's reply24 Aug 2015, 11:59
Official
Hello juliesmall,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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