FICA!!!!!!

I have been asked by Standard bank to fica my account as it will be frozen if I don't. I took off work today with my most recent payslip, Id document and proof of address. At the bank, the consultant refuse my proof of address as according to her it is e-mailed and not posted. No where is there ANY indication that it was emailed but i did not argue with that as ALL my accounts I have asked the companies to email as I would never receive my accounts by post with past and current post office services. The consultant still refuse where I asked to see the manager. The manager assist me with one condition, SHE personally is coming to drive by my house to see if I am really living there??? ***! This is the last time I am being humiliated by my own bank. I am very disappointed and after many years of banking I will DEFINITELY close my account and move to a bank with better service!