fica

On the 23.06.2015 I received an sms stating that I my account is no longer fica compliant n I should bring my ID and proof of residence to re activate my account. I do not have other accounts so I took my lease agreement,my standard Bank statement as that is the only letter I have and I was told this was still not proof enough! I had to municipality office which is over 30 km away from the bank, on foot and I am 60 years old! I went to the post office to see if they can provide me with some kind of proof no help, I then returned to the bank where the same manager took my current card, ID and my documents then told me all has been sorted my card is fine now, I tried shopping and my card said it's offline I was embarrassed with a trolley full and a card that still doesn't work! Then I tried using it at the atm it told me to consult my bank after all this trouble and after the manager assuring me that my card is fine! I want standard Bank to give me my hard earned money so I can go to a bank that appreciate my business as a pensioner!!!