FICA

During Nov 2014 I received a sms to update FICA. Before I could even visit branch (1 day later) my account was frozen ....SO I visited HILLCREST STANDARD BANK AND HANDED IN PROOF OF ADDRESS AND MY ACCCOUNT WAS UNFROZEN. I assumed matter was resolved. When I wanted to withdraw money from my PURESAVE ACCOUNT TODAY IT WAS UNAVAILABLE. I phoned call centre and was advised account frozen as no FICA documents on the system. THIS IS UNACCEPTABLE FOR 2 REASONS:<br> 1. I HAVE HANDED IN MY DOCS AT HILLCREST BRANCH - SO GO AND FIND IT FROM THEM AND UNFREZE MY PURSEAVE I DONT CARE IF ITS NOT ON THE SYSTEM I HANDED IT IN TO THEM SO THEY MUST LOOK FOR THE DOCUMENTS AND SCAN IT IN OR DO WHATEVER THEY HAVE TO DO AND THEY MUST DO IT FAST!!!!!!<br> 2. NO NOTIFICATION WAS RECEIVED FROM BANK THAT THERE IS STILL A ISSUE WITH FICA DOCS - IPLEASE PROVIDED DATE AND TIME YOU SMS OR ATTEMPTED TO CONTACT ME<br> THIS IS URGENT - CONTACT HILLCREST BRANCH - FIND THE DOCUMENTS FROM THEM AND UNFREEZE MY ACCOUNT!<br> THIS IS BEYOND TOTALLY UNACCEPTABLE AND I AM OUTRAGED AS ITS MY WIFES BIRTHDAY TODAY AND GUESS WHAT I WAS ABLE TO BUY HER FOR HER BIRTHDAY.....ABSOLUTELY NOTHING AS I CANT ACCESS MY HARD EARNED MONEY!!!!!