FICA

Receive an SMS on Wednesday to say I must FICA (weird as I supp**** documents when opening the account) but anyways go to my other bank and retrieve a statement (accepted according to standard bank website) Get to reception lady says the Proof Of Res is okay. Wait for an hour to be told that because the statement has no transactions on (haven't used it in some time) Tell consultant in that case I want to close my accounts. Says I cant until I FICA. In the meantime I cannot access my funds as my accounts have been frozen. Why the hell cant you give your clients notice and a grace period? Now I have returned to work as I have exceeded my lunch hour and still cannot access my money! Do not bother contacted me. I will FICA and take my business elsewhere. Everything with this institution is a hassle. I am sick and tired of being treated like a number instead of a valued client. Worse bank in South Africa!!!