FICA!!

I received an SMS saying that i needed to provide proof of address before my account would be frozen, I visited the Blue Route bank on saturday, 21st March 2015, provided my proof of address as well as my ID, the consultant told me that everything was set up and I will not be able to use my card at an ATM for 24 hours, its been over a week and my account is still frozen. <br> <br> I cannot be expected to return back to the bank because of their own mistakes, i did what was expected, now i am the one struggling to access my money.