FICA

I did FICA my accounts on the 23 Feb 2015 already but on Tuesday the 10 March 2015 my account was frozen. I went to the Montana branch and they showed me on the system that they have my FICA documentation. Roshina at the branch said it will be fixed within 24 hours. The next day it was still not corrected. On Thursday the 12 March I phoned them and they told me that they see that my documentation is on the system and confirmed with the FICA dept that it is on the system. On Friday I phoned again and still it wasn't fixed. They said that they will phone me back. No call received. On Monday I phoned again and was told that I haven't FICA and that I must talk to the FICA dept but they couldn't't help me because of their system not working. I Phoned back on Thursday again and they told me they don't see my documentation. I Need to go to the branch again to give them my documentation. Very very bad service. Glad I decided to open bank accounts with another institution. Busy taken over my personal, business and clients to another bank. <br>