TR
TJ R
1 reviews | Active since Jul 2011
06 Nov 2023, 09:22
FFRAAUDDD Investigation completed/No Report
I lodged a FFFRRRAAAUUUDDD complaint through my bank (Standard Bank) (almost a month ago) after I was SSSCCCAAAMMMEEEDDD by a f**** online retail store.
It's been a week now since I received a text message from standard bank on my phone (just 1 text message, no phone calls, no emails). The text message said that the result of the investigation has been sent to my email address - this was a week ago, but I haven't received any email with the report from the investigation (and I am getting charged for this investigation)!! I have made 4 phone calls so far, trying to find out why I haven't received the report yet. If someone from Standard Bank is reading this, please note that I don't have to tell you that this is bad customer service (Im sure you know it).
Helpful (0)
Replies (4)0
Replies (4)
Standard Bank's replyOfficial
06 Nov 2023, 09:25Hi TJ
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's reply06 Nov 2023, 09:25
Official
Hi TJ
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's replyOfficial
14 Nov 2023, 09:44Hi Tj
Thank you for taking our call. Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards, Standard Bank Hello Peter Team ***
Thank you for taking our call. Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards, Standard Bank Hello Peter Team ***
Standard Bank's reply14 Nov 2023, 09:44
Official
Hi Tj
Thank you for taking our call. Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards, Standard Bank Hello Peter Team ***
Thank you for taking our call. Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards, Standard Bank Hello Peter Team ***
TR
TJ R's updateReviewer Update
14 Nov 2023, 12:22Absolutely not!!! this matter was not resolved to my satisfaction and I indicated my dissatisfaction over the phone to the lady who called me. For some reason, she just offered her apologies for my misery and that was the end of the story - Standard bank is my bank, but the ****ty/shoddy attitude that the bank ***** Unit officials handled this matter is shocking.
I called the Banking Ombudsman Office and I was to go back to Standard Bank to express my dissatisfaction with the outcome of the ***** investigation, and that Standard bank (as my bank) needs to take this up with FNB on my Behalf.
So this is my request to Standard Bank: PLEASE ACT AS MY BANK IS SUPPOSED TO ACT, IN MY INTERESTS, IN THIS MATTER.
PLEASE CONVEY TO FNB, ON MY BEHALF, TO INDICATE THAT I AM NOT HAPPY WITH THE OUTCOME OF THE ***** INVESTIGATION AND THAT I WOULD LIKE TO LOG A COMPLAINT AND A DISPUTE AGAINST THE OUTCOME OF THEIR ***** INVESTIGATION.
I WAS ADVISED TO COME BANK TO THE BANKING OMBUNDSMAN IF I'm NOT HAPPY WITH THIS DISPUTE THAT I WOULD LIKE TO LOG WITH MY BANK (STANDARD BANK NOW.
I called the Banking Ombudsman Office and I was to go back to Standard Bank to express my dissatisfaction with the outcome of the ***** investigation, and that Standard bank (as my bank) needs to take this up with FNB on my Behalf.
So this is my request to Standard Bank: PLEASE ACT AS MY BANK IS SUPPOSED TO ACT, IN MY INTERESTS, IN THIS MATTER.
PLEASE CONVEY TO FNB, ON MY BEHALF, TO INDICATE THAT I AM NOT HAPPY WITH THE OUTCOME OF THE ***** INVESTIGATION AND THAT I WOULD LIKE TO LOG A COMPLAINT AND A DISPUTE AGAINST THE OUTCOME OF THEIR ***** INVESTIGATION.
I WAS ADVISED TO COME BANK TO THE BANKING OMBUNDSMAN IF I'm NOT HAPPY WITH THIS DISPUTE THAT I WOULD LIKE TO LOG WITH MY BANK (STANDARD BANK NOW.
TR
TJ R's update14 Nov 2023, 12:22
Reviewer Update
Absolutely not!!! this matter was not resolved to my satisfaction and I indicated my dissatisfaction over the phone to the lady who called me. For some reason, she just offered her apologies for my misery and that was the end of the story - Standard bank is my bank, but the ****ty/shoddy attitude that the bank ***** Unit officials handled this matter is shocking.
I called the Banking Ombudsman Office and I was to go back to Standard Bank to express my dissatisfaction with the outcome of the ***** investigation, and that Standard bank (as my bank) needs to take this up with FNB on my Behalf.
So this is my request to Standard Bank: PLEASE ACT AS MY BANK IS SUPPOSED TO ACT, IN MY INTERESTS, IN THIS MATTER.
PLEASE CONVEY TO FNB, ON MY BEHALF, TO INDICATE THAT I AM NOT HAPPY WITH THE OUTCOME OF THE ***** INVESTIGATION AND THAT I WOULD LIKE TO LOG A COMPLAINT AND A DISPUTE AGAINST THE OUTCOME OF THEIR ***** INVESTIGATION.
I WAS ADVISED TO COME BANK TO THE BANKING OMBUNDSMAN IF I'm NOT HAPPY WITH THIS DISPUTE THAT I WOULD LIKE TO LOG WITH MY BANK (STANDARD BANK NOW.
I called the Banking Ombudsman Office and I was to go back to Standard Bank to express my dissatisfaction with the outcome of the ***** investigation, and that Standard bank (as my bank) needs to take this up with FNB on my Behalf.
So this is my request to Standard Bank: PLEASE ACT AS MY BANK IS SUPPOSED TO ACT, IN MY INTERESTS, IN THIS MATTER.
PLEASE CONVEY TO FNB, ON MY BEHALF, TO INDICATE THAT I AM NOT HAPPY WITH THE OUTCOME OF THE ***** INVESTIGATION AND THAT I WOULD LIKE TO LOG A COMPLAINT AND A DISPUTE AGAINST THE OUTCOME OF THEIR ***** INVESTIGATION.
I WAS ADVISED TO COME BANK TO THE BANKING OMBUNDSMAN IF I'm NOT HAPPY WITH THIS DISPUTE THAT I WOULD LIKE TO LOG WITH MY BANK (STANDARD BANK NOW.
Standard Bank's replyOfficial
14 Nov 2023, 13:02Dear TJ
We acknowledged that the conclusion of this case was unsatisfactory.
You may refer to the escalation specified on our ***** team's outcome letter.
In the meantime, we will be closing the matter, but we do hope you will contact us if you still need any assistance.
Kindest regards, Standard Bank Hello Peter Team ***
We acknowledged that the conclusion of this case was unsatisfactory.
You may refer to the escalation specified on our ***** team's outcome letter.
In the meantime, we will be closing the matter, but we do hope you will contact us if you still need any assistance.
Kindest regards, Standard Bank Hello Peter Team ***
Standard Bank's reply14 Nov 2023, 13:02
Official
Dear TJ
We acknowledged that the conclusion of this case was unsatisfactory.
You may refer to the escalation specified on our ***** team's outcome letter.
In the meantime, we will be closing the matter, but we do hope you will contact us if you still need any assistance.
Kindest regards, Standard Bank Hello Peter Team ***
We acknowledged that the conclusion of this case was unsatisfactory.
You may refer to the escalation specified on our ***** team's outcome letter.
In the meantime, we will be closing the matter, but we do hope you will contact us if you still need any assistance.
Kindest regards, Standard Bank Hello Peter Team ***