KM
Katlego M

1 reviews | Active since Aug 2022

30 Dec 2024, 12:23

****

I was debited 3 times by standard for the same account and when I called to inquire why they said its technical error but they'll make the reversal then two reversals were made but now the third debit is not reflecting anywhere as if I missed payment for this month,I called and went to two outlets and all I get is they've escalated the matter then a message of query resolved only to be told it was sent to the wrong department,sent an email but no help still and my fear is this will affect my credit score and where is my money

0
Replies (1)
Standard Bank
Standard Bank's reply30 Dec 2024, 12:33
Official
Dear Katlego

Thank you for bringing this issue to our attention. 

As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of. 

We sincerely apologize for any inconvenience or unwarranted frustration this has given you. 

Kindest regards
Standard Bank Hello Peter Team 
***