AB
Alliyya B

1 reviews | Active since Dec 2019

31 Dec 2020, 22:27

Fees deducted and no explanation

I'm absolutely shocked at how a bank with such high standards manages to deduct so much fees from ones account with no explanation or anything. I have a business account with this bank because I changed from another bank that was doing the same thing. I was told that my first 6 months of opening was free banking and all the things that went with the perks of banking . Last week I fees were deducted from my account called honoring fees wth is that even. Today I get my monthly handling fees deducted. I own a small , very small beauty business and they want to take the little money I am making. I don't even have the words to describe this. I'm going to change my bank soon to a bank that is more transparent and I want my money back , what is honoring **** even. I will never advise anyone to go with this bank.

0
Replies (3)
Standard Bank
Standard Bank's reply01 Jan 2021, 03:59
Official
Dear Alliyya Benjamin

Thank you for posting your comment. 

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 

We apologize for the inconvenience and undue frustration, this has caused.  

We greatly appreciate your continued support  

Kind regards 

Complaint Resolution Centre
**********
*********** 
AB
Alliyya B's update03 Jan 2021, 06:33
Reviewer Update
How terrible is this. I get this reply to say it'll be attended to, but nothing resolved yet. I can't deal with this bank. Terrible! I want my money back please
Standard Bank
Standard Bank's reply04 Jan 2021, 16:21
Official
Dear Alliyya Benjamin

Thank you for posting your comments. 

An email was sent to you requesting further details. 

Awaiting your response.

Kind regards

Clint Petersen
Complaint Resolution Centre
***