Fees charged - disgusted with lack of service provided

<p>I was charged interest on a closed account of my deceased father, been trying for almost 4 months to answers from Standard Bank but just get transfered to different Departments (have a list of 10 different numbers). The branch in Athlone advise that I could do internet xfer which was done 17 August 2016. Since September I have been trying to get confirmation that account was now settled. Mailed the Deceased Recoveries department a few times in September & October but they did not want to help or confirm anything they request more paperwork for the deceased which was handed in the Branch.</p> <p>I then went to branch again in Mitcells Plain on the 18 October and was that account was still outstanding and settled account in full. I called Credit Recovers on the 8 November 2016 @ 9:20 am I was advised nothing outstanding and balance is 0.</p> <p>Today when I went to bank in Mitchells Plain I requested bank to provide confirmation / settlement letter they advise there is interest outstanding. I dont see why I must pay interest for there mistake and lack of feedback</p> <p>This is by far the worst banking experience I had. I will never recommend them to anyonen</p> <p> </p>