MA
Meagan A
1 reviews | Active since Jul 2015
24 Jan 2025, 22:48
********* fees charged!
Standard Bank has constantly collected/debited my account days before agreed date, ofcourse if this falls on a Sunday I fully understand collecting before this but debiting prior to funds in an account and before payday that is not legal. I also have a statement showing that the debit orders were debited after my salary was credited. I have now been charged 4 x honoring fees which I cannot afford to pay. If you go back on my statement you will see that this never ever happened before!! Is it because I upgraded to prestige? Disgraceful! I need these fees reversed or I will need this to be escalated further!! I am extremely unhappy! Please email me.
Helpful (0)
Replies (4)0
Replies (4)
Standard Bank's replyOfficial
24 Jan 2025, 23:12Good day Meagan,
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply24 Jan 2025, 23:12
Official
Good day Meagan,
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
MA
Meagan A's updateReviewer Update
24 Jan 2025, 23:21Thank you for the acknowledgment even though it is probably an automated response. I look forward to urgent feedback via email
MA
Meagan A's update24 Jan 2025, 23:21
Reviewer Update
Thank you for the acknowledgment even though it is probably an automated response. I look forward to urgent feedback via email
Standard Bank's replyOfficial
25 Jan 2025, 09:26Good day Meagan,
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply25 Jan 2025, 09:26
Official
Good day Meagan,
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
27 Jan 2025, 16:01Dear Meagan,
We hope you are well.
We made three attempts to reach you on your mobile and sadly could not get hold of you.
We have sent an email so that you can reach out to us at your convenience.
In the meantime, we will be closing the matter but we do hope you will contact us if you still need any assistance.
Kindest regards,
Standard Bank Social Media Team
We hope you are well.
We made three attempts to reach you on your mobile and sadly could not get hold of you.
We have sent an email so that you can reach out to us at your convenience.
In the meantime, we will be closing the matter but we do hope you will contact us if you still need any assistance.
Kindest regards,
Standard Bank Social Media Team
Standard Bank's reply27 Jan 2025, 16:01
Official
Dear Meagan,
We hope you are well.
We made three attempts to reach you on your mobile and sadly could not get hold of you.
We have sent an email so that you can reach out to us at your convenience.
In the meantime, we will be closing the matter but we do hope you will contact us if you still need any assistance.
Kindest regards,
Standard Bank Social Media Team
We hope you are well.
We made three attempts to reach you on your mobile and sadly could not get hold of you.
We have sent an email so that you can reach out to us at your convenience.
In the meantime, we will be closing the matter but we do hope you will contact us if you still need any assistance.
Kindest regards,
Standard Bank Social Media Team