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TM
Thapelo M

1 reviews | Active since Jan 2024

01 May 2024, 13:29

******* fees

To have a cheque account with standard bank it's like being in an abusive relationship you keep on thinking it will get better but it get worse I'm tired of ******* fees I'm charged every month and when you complain they reverse then following month do the same thing. I think is about time i shop around for better services with a new bank.

0
Replies (6)
Standard Bank
Standard Bank's reply01 May 2024, 13:41
Official
Dear Thapelo

Thank you for contacting us for assistance. 

We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.

 We will do our best to resolve this issue as soon as possible and find a solution that works for you. 

Our team will contact you to assist you. 

Kindest regards
Standard Bank Hello Peter Team 
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TM
Thapelo M's update02 May 2024, 18:08
Reviewer Update
I received a call from the standard bank agent unfortunately the issue was not resolved. By the look of things it seems like my business is not important to standard bank I'll take to somewhere else were it will matters.
TM
Thapelo M's update03 May 2024, 09:16
Reviewer Update
Don't stress I'll switch to were I'll be treated right.
Standard Bank
Standard Bank's reply03 May 2024, 09:24
Official
Dear Thapelo 

We sincerely apologize for the manner in which you feel.

Have a great day further.

 Kindest regards
Standard Bank Hello Peter Team 
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TM
Thapelo M's update04 May 2024, 05:19
Reviewer Update
It's only now i understand why standard bank was not doing well closing most of their brunches.
Standard Bank
Standard Bank's reply04 May 2024, 07:31
Official
Dear Thapelo

Our team will review this matter.

Please be on the look out for further feedback.

Thank you

Kindest regards
Standard Bank Hello Peter Team 
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