SS
Sophia S
1 reviews | Active since Oct 2018
17 May 2025, 14:52
Feeling unsafe
My cards are deactivated for online purchases however I see fees for a declined transaction going off my cheque account. I have 2 factor authentication active on my account but somehow my details were used. My account is now on minus and I’m certain I’ll be charged an additional R69.
I also can’t tell which card has the ***** on it. Please call me & rectify.
Helpful (0)
Replies (4)0
Replies (4)
Standard Bank's replyOfficial
17 May 2025, 14:58Dear Sophia,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply17 May 2025, 14:58
Official
Dear Sophia,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
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Sophia S's updateReviewer Update
20 May 2025, 08:17I was still not contacted and fees are accumulating
SS
Sophia S's update20 May 2025, 08:17
Reviewer Update
I was still not contacted and fees are accumulating
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Sophia S's updateReviewer Update
24 May 2025, 16:58Hi. I have still not been contacted. My account went from -60 to -300 :(
SS
Sophia S's update24 May 2025, 16:58
Reviewer Update
Hi. I have still not been contacted. My account went from -60 to -300 :(
Standard Bank's replyOfficial
24 May 2025, 18:16We understand how important this matter is to you and want to assure you that it is being treated as a priority.
Our team is dedicated to resolving it promptly and will provide you with feedback as soon as possible.
We truly appreciate your patience during this time.
Thank you.
Kindest regards,
Standard Bank Hello Peter Team
***
Our team is dedicated to resolving it promptly and will provide you with feedback as soon as possible.
We truly appreciate your patience during this time.
Thank you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply24 May 2025, 18:16
Official
We understand how important this matter is to you and want to assure you that it is being treated as a priority.
Our team is dedicated to resolving it promptly and will provide you with feedback as soon as possible.
We truly appreciate your patience during this time.
Thank you.
Kindest regards,
Standard Bank Hello Peter Team
***
Our team is dedicated to resolving it promptly and will provide you with feedback as soon as possible.
We truly appreciate your patience during this time.
Thank you.
Kindest regards,
Standard Bank Hello Peter Team
***