Feedback without investigation

And after all that a copy and paste response without reading the query. She sent me the exact same response that I initially received, so Zeenath is three steps behind on this query. <br> <br> Thereafter, today I receive the following. Dear ADRIAN NAIDOO, <br> <br> We are still working on your service request ***. Your service request is important to us and will be resolved at the earliest. <br> <br> Thank you for your patience. <br> <br> If you have any further questions about this service request, please call us on ***. <br> <br> Regards, <br> Standard Bank <br> <br> When am I going to see service from your organisation. When is someone going to call me and hear the problem to aim for first time resolution rather than send me a two line email, which looks like a robot is typing it or its plain and simply a copy and paste response. Its good to work of templates, when you looking for shortcuts to do your job. <br> <br> ******THE LEVEL OF COMPETENCE OF YOUR STAFF IS UTTERLY SHOCKING*** MAYBE YOU NEED TO HIRE PEOPLE WHO KNOW HOW TO DO PROPER ROOT CAUSE ANALYSIS AND RESOLUTION.