Feedback required

<p>Good day</p> <p>On 17 November 2016 I called your home loans department to enquire about payment holiday. I was subsequently put through the customer service department who assisted by starting the application process over the phone. I was advised that I would be contacted by 21 November 2016, however I have not been contacted since then.</p> <p>This morning I called your home loans department again and this time I was advised to send an email to state my request.....so here it goes.....</p> <p>I would like to apply for a payment holiday. Over the past year due to personl circumstances, I have found it difficult to meet my payment obligations to my creditors, however I have not missed any payment.</p> <p>I am over indebted and I urgently require some time or break in order for me to attempt to put myself in a better financial position.</p> <p>Please advise on further documentation and information required from and advise on whether you can assist. Should you be unable to assist then I will consider going under debt review which I truly will like to avoid.</p> <p>Ref no from first call made: ********** 215</p> <p>Kind Regards,</p> <p>Ashley Moodley</p>