FEEDBACK ON A PREVIOUS COMPLAIN IRO STANDARD BANK STUDY LOAN AND CUSTOMER SERVICES

I would just like to follow up on my complaint iro Standard Bank Student Loan department and customer services. So here is my question - why must one go to such extremes as to complain first on any platform before one get any joy or help or feedback on your problem. Standard Bank is not bad, they need to work on their customer service. And don't blame COVID, as this seems to be the norm these days for not coming back to the customer with any feedback. This problem could have been solved long ago without going to the extreme of complaining on this platform and to the complaint department.

Thank you for eventually coming back to us in this matter.