Feedback delays in selling house

Item: Standard Bank
Rating: 1
Author: I B

We are in the process of selling our house. Our transfer attorneys have been ready to lodge our transfer transaction in the Deeds Office, for over a week now. However, they have been waiting for consent from Standard Bank Cancellations Attorneys, since 4 May. They have not received any feedback. As the transaction was already delayed by the lock-down, this further delay by Standard Bank is not acceptable. Our clearance certificates are only valid until the end of the month. Can you please assist our attorneys urgently?

Helpful (0)

Replies (3)

Standard Bank's replyOfficial

13 May 2020, 11:32

Dear IB
Thank you posting your comments.

We looking into your matter and feedback will be provided shortly.

Kind regards

Complaint Resolution Centre
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Standard Bank's reply13 May 2020, 11:32

Official

Dear IB
Thank you posting your comments.

We looking into your matter and feedback will be provided shortly.

Kind regards

Complaint Resolution Centre
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I B's updateReviewer Update

14 May 2020, 07:20

I have still not received any feedback on this!!! Another day have passed, this is absolutely unacceptable! Standard bank is holding back the progress of this urgent transaction!

I B's update14 May 2020, 07:20

Reviewer Update

I have still not received any feedback on this!!! Another day have passed, this is absolutely unacceptable! Standard bank is holding back the progress of this urgent transaction!

I B's updateReviewer Update

16 May 2020, 11:00

Still no response?!? Our clearance certificates will expire at month end??? How is this acceptable???

I B's update16 May 2020, 11:00

Reviewer Update

Still no response?!? Our clearance certificates will expire at month end??? How is this acceptable???