Feedback.
I called standard bank home loans looking to speak to a consultant who deals with pension backed lending. I was told the email which contains application forms will be sent after 5 minutes. Knowing that I might not get the email I asked Hillian Green if I can send him an email so that he can respond back to my email but my efforts were not enough. The irritating part is that I held for 30 minutes before I could speak to a consultant. Why is standard bank advertising something that they can't offer.🚮 There was no reference number to escalate.
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Replies (1)Standard Bank's replyOfficial
25 Apr 2022, 15:13Hi. Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We have escalated your matter and have been assured that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards.
Standard Bank Help Centre
***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We have escalated your matter and have been assured that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards.
Standard Bank Help Centre
***
Standard Bank's reply25 Apr 2022, 15:13
Official
Hi. Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We have escalated your matter and have been assured that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards.
Standard Bank Help Centre
***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We have escalated your matter and have been assured that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards.
Standard Bank Help Centre
***
