Fee ripoff

On 24/3/15 I visited Standard Bank Rosebank. I intended to EFT R75k from my credit card to another Standard acc. I forgot my internet password & intended to reset it at the bank.<br> A consultant told me to do the transaction at the teller, it would be fast & easy. I followed his advice. Then I was shocked to find that my card was overdrawn. After investigating I was astounded to see Standard Bank had removed R11285 from my acc under the label \SBSA Branch Cash Advance Fee"<br> I returned to Rosebank & spoke to a consultant about this undisclosed fee from my acc. She was shocked at the huge fee deducted she informed me that only a small fee would have app**** & advised me to call credit card division.<br> I spoke to a lady from the credit division who said a 1.3% charge is levied on branch transactions. I calculate 1.3% on a R75k as R9750 (still a ridiculous fee)<br> I wasn't informed of any charges before proceeding with the transfer. Why would I have done this if an EFT would be Free?<br> It's ********* to expect a customer to pay for staff's incompetence.<br> I have sent 2 emails. A lady contacted me on 14/4 at an inconvenient time & said she would call the next day. I have heard nothing since """