Hellopeter
Share Your Experience
mF
md F

1 reviews | Active since Feb 2011

07 Dec 2024, 20:54

Fee: mu primary sms

Standard Bank is so pathetic that they don't know what are they doing. As most of reviews regarding "Fee: mu primary sms" keep debiting from my account for no reason too. As I didn't subscribe to any municipality sms.

I want all the fee back they took from my account.

0
Replies (6)
Standard Bank
Standard Bank's reply08 Dec 2024, 08:02
Official
Dear MD

Thank you for bringing this issue to our attention. 

As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of. 

We sincerely apologize for any inconvenience or unwarranted frustration this has given you. 

Kindest regards
Standard Bank Hello Peter Team 
***
mF
md F's update09 Dec 2024, 18:07
Reviewer Update
Nothing has been done yet. No one from Standard Bank contacted me regarding this. So no the issue is not taken care of.
Standard Bank
Standard Bank's reply10 Dec 2024, 07:14
Official
Good day 

We sincerely apologize for the inconvenience caused.
 
 Kindly note that we will follow up on this matter.
 
 We will be in touch with further feedback.
 
 Kindest regards
 Standard Bank Hello Peter Team
 *** 
mF
md F's update17 Dec 2024, 17:29
Reviewer Update
Still nothing has been done and it's more then a week now.
mF
md F's update12 Feb 2025, 12:04
Reviewer Update
So After all this no one contacted or did anything about it.
I'll consider moving to different bank from this experience.
Standard Bank
Standard Bank's reply12 Feb 2025, 12:43
Official
Good day MD

The matter is being treated as a priority and our team is ensuring that it is resolved timeously . 

We will revert with feedback as soon as possible . 

We appreciate your patience. 

Kindest regards 
Standard Bank Hello Peter Team 
***