Fee Charged for Declined Transaction

Item: Standard Bank
Rating: 1
Author: Amrith W

I was charged a double fee for a failed transaction against my Standard Bank Account. The funds were not available as my Home loan amount was debited twice for the month of April 2022.

Please can this be urgently resolved and my declined transaction fee be reversed as soon as possible.

Helpful (0)

Replies (3)

Standard Bank's replyOfficial

04 May 2022, 10:28

Dear Mr Amrith Withana

Thank you for taking my call earlier.

An email response has been sent to you today.

We appreciate your support and loyalty

Kind regards

Standard Bank Help Centre
***

Standard Bank's reply04 May 2022, 10:28

Official

Dear Mr Amrith Withana

Thank you for taking my call earlier.

An email response has been sent to you today.

We appreciate your support and loyalty

Kind regards

Standard Bank Help Centre
***

Amrith W's updateReviewer Update

05 May 2022, 12:48

Thanks very much to Kwanele at Standard Bank Social Media for addressing my issue with the Home Loan debit. Much appreciated.

Amrith W's update05 May 2022, 12:48

Reviewer Update

Thanks very much to Kwanele at Standard Bank Social Media for addressing my issue with the Home Loan debit. Much appreciated.

Standard Bank's replyOfficial

05 May 2022, 14:06

We're so glad we could help.

Have an awesome day further!

Standard Bank's reply05 May 2022, 14:06

Official

We're so glad we could help.

Have an awesome day further!