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Good day

Another unpleasant experience with standard bank

I am highly dissatisfied and disappointed with the service. On Wednesday 28th December 2022 I have made a credit card application on the banking app and was pre-approved. I was also requested to send through the latest payslip, which I have sent through the same day. On Monday 02 January 2023 I to follow up on the application and the agent advised she is not able to see anything, but that I should call back the following day because the sales apartment does not work public holidays,understandably so. I then called back Tuesday 03 and was advised there’s nothing on record and an escalation email was then sent and I was advised I would receive feedback in 24 hours by end of business on Wednesday the 04th. Today I called again because no feedback as promised, and to my surprise my application was cancelled and all the agent said was that I should reapply, no further explanation. I am not happy with this because an enquiry was already done with my initial application and since i have to reapply this will be done again which will negatively affect my credit score. PLEASE ADVISE?? CLARIFY THIS?? URGENT FEEDBACK WILL BE HIGHLY APPRECIATED!