Fed up with this bank

I am utterly disappointed, fedup and so upset about the way i have been treated.

So my story goes again!!!!!

I have filed a ***** claim on the 31st of March 2020. I have not yet received a refund. After i jave received a SMS and email notification on the 14th of April 2020. That my ***** case has been resolved and i will be refunded within 24 - 48 hours.

NO REFUND RECEIVED, STILL WAIRING ON A EMPTY PROMISE.

The best of all is, i have had late replies of ***** investigators asking me questions that irrelevant to my question.

They have only apologized but YET AGAIN HAS NO ONE RESOLVED THE PROBLEM.

I have also complaint on your Facebook page today. The reply was that YOU are still looking into the matter????!!!!!! AFTER I HAVE RECEIVED A NOTIFICATION ON MY REFUND!????????

WHEN Standard Bank, will you wakeup and treat your clients with respect?

I will file another complaint until i receive a proper answer to my question and concerns