1 reviews | Active since Jul 2016

20 Sept 2016, 12:51

Fed Up with the worst service ever!!!!

<p>After ample requests that my bank statements be posted, i have still not received a single one for the last 4 years. What should i do to receive my bank statements posted? NOOO I DO NOT WANT THEM EMAILED, as this is useless! After printing and taking the statement in August to be stamped at Lakeside mall, i was advised i would need to print statements at the ATM. The ATM was out of paper and they only bothered to refill them 43minutes after i advised them the ATM was out of order, i did not have sufficient funds at that moment to afford a R50.00 fee for bank statements for 3x months. Today once again I had to go into Standard Bank at Festival mall to have bank statements stamped and once again they couldnt assist as they were off line - AGAIN. Standard bank is the most useless bank i have ever seen, you need to go in for anything you want, and when you do they either cant assist or make you feel like they are doing you the favour, their internet banking is off half of the time, after 2x visits to standard bank to get my transfer rights on internet banking nothing has been done, i have to go in again to change my cellphone number as i cant do that over the phone or any other way, i cant have my statements posted as they are just too useless to post them to me as ive requested probably more than 5 times. WHAT AM I PAYING YOU FOR? THIS IS NOT SERVICE!!!! Entrusting you innitially will now cost me the dreadfull task of having to move banks!</p>

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Replies (2)
Standard Bank
Standard Bank's reply20 Sept 2016, 15:37
Official

Good day Christa Boshoff

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply21 Sept 2016, 07:28
Official

Thank you for bringing your concerns to our attention.

Your concerns have been escalated to our management team.

Thank you for being a loyal customer.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

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