FED UP WITH STANDARD BANK

Item: Standard Bank
Rating: 1
Author: Nicky S

So standard bank u have a option available on internet banking to stop a debit order before it must go off. I've done it 5days before it was to be debited but still it went off putting my account in the minus. U even took the R60 off which apparently is a fee one needs to pay to stop a debit order how can u take the R60 when the stop debit didn't work? Ur consultants said that a stop debit is not guaranteed so what's the use in having something available that's not guaranteed????

Helpful (0)

Replies (3)

Standard Bank's replyOfficial

02 Oct 2019, 15:34

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
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Standard Bank's reply02 Oct 2019, 15:34

Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
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Nicky S's updateReviewer Update

02 Oct 2019, 15:39

Is that all????

Nicky S's update02 Oct 2019, 15:39

Reviewer Update

Is that all????

Standard Bank's replyOfficial

10 Oct 2019, 14:26

Dear Nicky Supra

Thank you once again for posting your comments.

I refer to my email correspondence and can confirm that this matter has been responded to.

Kind regards

Clint Petersen
Complaint Resolution Centre
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Standard Bank's reply10 Oct 2019, 14:26

Official