Fed up with standard bank

I've been struggling to close my account more than a year, I've my purse all my identification and cards were lost, standard bank refuse to help me without any form of identity. I went to Fnb and they gladly assist me with opening a new account. Now for more than a year standard bank doesn't close my account, there isn't any activity on the the account. Sick and tired of arguing with these people to do a simple task to close account.