Fed up with Standard Bank

In 2017, I sold my flat that was financed via Standard Bank's Easysell, I arranged a debit order with Bokwa Attorneys for the shortfall on my sale. On 4 separate occasions, Standard Bank accessed my cheque account and incorrectly debited me, leaving me with no money, not even enough for petrol, then I have to spend my airtime explaining and debating and pleading with the people in the Standard Bank call centre. I have now on numerous occasions asked for an updated statement of my account because as far as I am aware, my shortfall should have been paid off a long time ago yet I am still being debited, I have yet to receive a statement and when I phone, nobody at Standard Bank can assist me. This is how Standard Bank treats their "prestige" clients, I am now fedup, and will be moving my account to another bank.