Fed up with poor service

I am what one should call a blue chip client of Standard Bank. To my horror I discovered late last year that they charge me in the order of 25% interest on my overdraft on my personal business while on a separate company owned business it is something like prime plus 0,5%. It didn't really bother me at the time as I don't really make use of the facility. What ****ed me off now was that I was holding for an hour on the help line in order to clarify some suspect transactions on my account. That was after I was transferred by three different idiots because none of them can assist and \I will transfer you to the right people". I am fed up with people in this country that do not do their work. And yes my overdraft problem is still not sorted and it is now February. To conclude I must however add that I have allways received good service from the people in my branch."""