lL
luke L

1 reviews | Active since Sept 2014

11 Nov 2016, 14:28

FED UP IM MOVING BANKS

<p>I patiently waited 2 weeks after replying to a customer support email with my ID "so that they may further assist me" , guess what no feedback , Knowing how pathetic the banks customer support is I decided ill have to go to a branch. I get to the branch and I am told to call the internet banking card division, they let me use a phone in one of the brancehs cubicles. I WAIT ON THE LINE FOR 1 HOUR this is after being in the bank for an hour already. It hits 12 oclock , my problem still not resolved. The bank closes and they lock me inside</p> <p>I have to find the secuirty guard to be let out. My issue that I have waited so long to be helped with is that my deibt card NO LONGER works for online purchases. I get told that my type of card never worked despite ME SHOWING THEM ONLINE PURCHASES DATED THIS YEAR, now a whole week later still no news from standard bank. Standard Bank , your service is pathetic , i am exausted, I will forever inform people about how I have been treated at your bank , and will be moving my money elsewhere.</p> <p> </p> <p>best wishes</p> <p> </p> <p>Another Client you lost</p>

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Replies (4)
Standard Bank
Standard Bank's reply14 Nov 2016, 09:11
Official
Good day Luke Thank you for your posting. Please note that further details have been requested from you via email in order for us to address your concerns. We await your response. Best regards Complaint Resolution Centre *** *** (fax) ***
Standard Bank
Standard Bank's reply15 Nov 2016, 08:35
Official
Good day Luke Thank you for your posting and allowing us an opportunity to investigate your complaint. This matter was allocated to a resolution specialist who will contact you to resolve your complaint. Kind regards Complaint Resolution Centre *** *** (fax) ***
lL
luke L's update15 Nov 2016, 11:49
Reviewer Update

WHY AM I STILL WAITING? WHY DOES THIS TAKE LONGER THAN 1 DAY TO SOLVE?

lL
luke L's update18 Nov 2016, 13:38
Reviewer Update

Good day Luke

Thank you for your email below, we sincerely apologise for any inconvenience caused.

Kindly provide us with your ID and card number.

Upon receipt of this information we would assist you further.

We patiently await your response.

Kind Regards

Serisha Nagan

I REPLYED WITH MY DETAILS 3 DAYS AGO!!!!!!!!!!!!!! TODAY I CANT MOVE MONEY TO MY ACCESS ACCOUNT FROM MY SAVINGS ACCOUNT!! I AM DESTITUTE I CANT BEILEVE THIS , THE MONEY JUST GETS DEDUCTED FROM MY SAVINGS AND VANISHES!