Fed up

I was de*****ed online and reported the matter in less then 24hrs to the ***** line. Reported the matter on the 5th of March. Was told to open a case at police station and send case number and relevent papers. I did so on the 8th of March. Got an email saying paperwork received investigation will take place and they will get to me withing 7 days. I made a follow up with a said Welile J after receiving an email that the said company was sent an email to confirm they received funds (which I found weird because the transaction is there on their system don't understand why they need to confirm). I sent this concern and was told the account belongs to a company not a person therefore they need to confirm. I called the police in charge of my case and told her what the bank said and she said in normal circumstances the account should have been frozen and my money refunded. But this was not the case. Have been sending emails every week to be told same thing that the matter has been escalated and they are still waiting for the company to confirm. It's over 5 weeks but was told case will be solved within 7 days. I have reached a point of frustration with this case, all I want to know is am I going to get a refund or not and for what good reason.