Fed Up Banker

I am officially over Standard Bank and the quality of service I have been receiving. I have a personal loan with them and haven't received a single statement from them. I started requesting a copy to be emailed to me in November 2019, it is now July 2020 and I have still not received anything. It is absolutely frustrating to have to beg for some sort of customer service. I understand that we are currently going through a pandemic and it has affected most businesses but I have been having this fight since November 2019. Come on Standard Bank, sort your **** out.