Fed up

Item: Standard Bank
Rating: 1
Author: Maria E

My debit order date was changed and confirmed to the 1st of every month. Today there was an attempt to collect R6,979.47 from my account. On the 21st of August. I was now charged an unpaid fee of R147.00 Really disappointing.

Helpful (0)

Replies (3)

Standard Bank's replyOfficial

21 Aug 2020, 16:43

Dear Maria Van Eeden

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
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Standard Bank's reply21 Aug 2020, 16:43

Official

Dear Maria Van Eeden

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
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Maria E's updateReviewer Update

31 Aug 2020, 15:42

nobody bothers to assist so what is the point of your generic response anyway...

Maria E's update31 Aug 2020, 15:42

Reviewer Update

nobody bothers to assist so what is the point of your generic response anyway...

Standard Bank's replyOfficial

08 Sept 2020, 08:14

Hello Maria

Thank you for posting your comment.

As per your e-mail email yesterday 07 September 2020, you have confirmed that the matter was resolved.

Kind regards
Complaint Resolution Centre
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Standard Bank's reply08 Sept 2020, 08:14

Official

Hello Maria

Thank you for posting your comment.

As per your e-mail email yesterday 07 September 2020, you have confirmed that the matter was resolved.

Kind regards
Complaint Resolution Centre
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