Fed up

As everyone is struggling financially you would think people would be more caring and lenient with their loyal customers. Even with the fact that I have been unemployed since beginning April and have paid up until September. I tried to explain for the last 6 months that i have no income and i cant be provided with insurance unless i have a letter form work stating my unemployment. Now only two months of payments behind i am being called up to 20 times a day. I am sick of the harassment. And no one cares about your story or why you cant pay. As soon as i can consolidate my account I will no longer be a standard bank client.