Fed up!

It's been 2 weeks since I've logged a complain about my situation that happened at Standard Bank Mahube Valley, Mamelodi and I still haven't received my money. When I submitted all the documents that you requested, I asked the assistant when I should expect my money and he couldn't tell me but I I think one week is long enough. I have been patient and understanding for a fault that was not even mine in the first place. Nobody is calling me to let me know my query is still in process or if it was declined, I'm sick and tired of your incompetence and honestly just want my money so that I can close my account and move to another bank. I will not be disrespected like this as a customer.