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Paul M

1 reviews | Active since Jun 2015

22 Jun 2015, 21:25

Fed Up

Standard Bank - I am fed up now. The amount of times your Internet Banking site is down, unavailable or kicks me out with errors since I have converted to the new Internet Banking site is just ridiculous. I don't think in about nine years on the old site did I ever have even one issue a year.<br> <br> This now seems to be the norm, I can't even launch [URL Removed] in Chrome even after having been on the site banking for a few minutes. I can load it on Internet Explorer but cant log in. I can more not get onto the site than get onto it and I am now fed up. Internet Banking is supposed to be 24hours - I'd expect that you should have a 24 hour support line for it too but it seems you don't? <br> <br> Cant even log in through the apps on my cellphone or ipad and my profile on your old site is no longer valid so I cant use that as a back up!<br> <br> Is this what we should come to expect? It seems like it is becoming the norm!<br> <br> Paul

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Replies (1)
Standard Bank
Standard Bank's reply23 Jun 2015, 11:30
Official
Hello morelp,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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