CP
Carin P

1 reviews | Active since Dec 2012

26 Jul 2021, 11:32

Fed up!!!!!!!!!!!!!!!!!!!

Since the 8th of July I have been receiving calls from lawyers stating that my account is in arrears. I have been under Debt review since October 2020 and Standard Bank has been informed regarding this issue. Now they handed me over because they haven't received the payment. I received a statement from Standard Bank on the 7th of July showing all the payments that have been made to them. Why give my account over? Debt Rescue have been paying the agreed amount every month and now all of a sudden my account is in arrears. I am so fed up with Standard Bank and all their issues. Please get competent people to do the work. I will be contacting my lawyer regarding this as it is unacceptable that you treat your clients this way.

0
Replies (2)
Standard Bank
Standard Bank's reply27 Jul 2021, 01:24
Official
 Hello  Carin Poolman 
  Thank you for posting your comment.  We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.  We apologize for the inconvenience and undue frustration, this has caused.   We greatly appreciate your continued support.   Kind regards

Complaint Resolution Centre
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CP
Carin P's update27 Jul 2021, 05:37
Reviewer Update
This copy and paste exercise is pointless and just itritating the **** out of me. We obviously arent getting somewhere.