1 reviews | Active since Nov 2018
Faulty Standard Bank ATM amajuba Mall
I have no problems with standard bank and am happy banking with them..although on the 31st of October at a standard bank atm at amajuba mall Newcastle I tried withdrawing R1000 around 19:40. My money got stuck and the ATM retracted the money,I then tried for a 2nd time for the same amount and it the amount was partially out which got me worried but I managed to get the money. My problem is that on my statement it shows that I withdrew R1000 twice (R2000)when I only withdrew R1000 I am still waiting for a response as I am getting concerned! *Poor Lighting by atm machine @ Night *Faulty atm machine
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We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address:
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We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Niyaaz Jardine
Complaint Resolution Centre
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*** (fax)
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address:
- Email: ***
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Niyaaz Jardine
Complaint Resolution Centre
***
*** (fax)
***
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***