Faulty Booking.com discount link and request for credit adjustment

To the Standard Bank Travel Team,

I am writing to report a technical issue with the travel benefits on your website and to request assistance with a booking I had to finalise this morning.

I qualify for the Standard Bank Travel benefits and attempted to book accommodation via Booking.com yesterday using my annual discount. Unfortunately, the redemption link provided on your site (https://www.booking.com/mastercardmea) is not loading. I tried accessing it on three different devices to be sure, but it failed on all of them.

I initially contacted Standard Bank Travel and was advised to contact Booking.com directly. However, I also called the Standard Bank call centre for urgent assistance because I needed to secure my accommodation immediately. The consultant I spoke with tried the link herself and confirmed it wasn't loading on her end either, which points to a faulty link on the Standard Bank website rather than a user error.

Because I couldn't risk losing the room availability, I had to proceed with the booking at full price.

Could you please assist in crediting my account with the 10% discount I was entitled to? Since your own consultant verified the link is broken, I shouldn't be penalized for a technical glitch. I also have another booking to make for mid-February, so I would appreciate it if the link could be investigated and fixed as soon as possible.

Looking forward to your support.