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Sthe N

1 reviews | Active since Oct 2024

20 Jun 2025, 10:56

Faudelent Activity

am writing on behalf of my mother, a pensioner and long-standing client of your institution, to lodge a formal complaint regarding a deeply concerning incident involving the unauthorised withdrawal from her bank

We demand clarity and accountability on the following:

1. Security Measures:

What security protocols and ***** detection measures does Standard Bank currently have in place to protect pensioners and other vulnerable clients from such incidents?

How were these funds accessed without proper authorisation or alerts?

2. *****ulent Activity Investigation:

Has an internal investigation been initiated into this matter?

What is the reference number of the case, and who is the case handler?

3. Funds Recovery Process:

What are the steps being taken to recover the ****** funds?

What is the expected timeline for reimbursing my mother?

Will interest or compensation be included given the breach and financial distress?

0
Replies (5)
Standard Bank
Standard Bank's reply20 Jun 2025, 11:13
Official
Dear Sthe N,

We are truly saddened to hear about your experience. 

We understand how frustrating this must be for you, and we take these matters very seriously. 

Please be assured that we will address your query with the utmost urgency. We will be taking a closer look into the issue and will get back to you shortly.

Kindest regards,
Standard Bank Hello Peter Team
***

SN
Sthe N's update20 Jun 2025, 11:23
Reviewer Update
How are going to attend to the issue without asking for a reference number. Your *****ulent department is not responding. Standard bank has a responsibility to protect all clients, especially the elderly. We urge the bank to act swiftly, transparently and with the care this matter deserves
Standard Bank
Standard Bank's reply20 Jun 2025, 13:06
Official
The matter is being treated as a priority and our team is ensuring that it is resolved timeously. 

Our team will reach out to shortly.

We appreciate your patience. Thank you.

Kindest regards, 
Standard Bank Hello Peter Team 
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SN
Sthe N's update15 Jul 2025, 22:05
Reviewer Update
It has been weeks without a resolution. This matter involves a pensioner, and according to Standard Bank, the funds in question were transferred to Discovery Bank. However, to date, no clear resolution, update, or recovery has been communicated.

Three weeks is an unacceptable delay, especially when a vulnerable individual’s finances are involved. I urge you to treat this with the seriousness, this is a pensioner Standard bank.
Standard Bank
Standard Bank's reply16 Jul 2025, 04:29
Official
Thank you for bringing this issue to our attention. 

We have noted your concerns raised and we will follow up with the relevant team. 

Please be on the look for further communication.

Kindest regards,
Standard Bank Hello Peter Team ***