CB
Carl B

1 reviews | Active since Oct 2011

14 Mar 2017, 14:01

Father investment never paid as our records.

<p>Good day<br />I have an inquiry about my late father's investment that according to our records was not paid after he passed. He past in 1996 and we are trying to get assistance for a real long time now (For years).</p> <p> </p> <p><br />I had people that say that they are looking into it and for more than a month i get no reply from them. They are just ignoring my e-mails.I have the conversation history on e-mail up to where they are just ignoring me.</p> <p> </p> <p><br />My Ref: ********** 546. My e-mails went to ECRU,Sharon Dube and Leroy Cohen and i do not get any reply from them.</p> <p> </p> <p><br />Who can please assist me?</p> <p>I can not see how an organisation as big as Standard bank can be so unprofessional to just ignore an inquiry.</p> <p> </p> <p><br />Please assist</p>

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Replies (2)
Standard Bank
Standard Bank's reply15 Mar 2017, 08:23
Official

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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CB
Carl B's update05 Dec 2017, 12:41
Reviewer Update
The answer I got from Standard bank was that they can not find any records as they told me before. There is also no record that my late father's investment was ever paid out - we have the proof that this investment was still with Standard bank when my father passed away. No help from Standard Bank as usual.