Fast to take your money , slow to return it

I went to the standard bank ATM to deposit money , the ATM swollowed my card and my money .a whole week after reporting it I'm still waiting and know one has made contact with me , I'm just another person in the system now who has lost money so it's no biggie to them .I'm very disappointed as to the follow up process .I need money now as that was my last bit of savings that I had tried to deposit into my account as to keep it safe and instead of keeping my money safe the bank just took it , swollowed it . That very ATM was fully functional the very next morning so this process of getting my hard earned cash back to me should have taken much Kwiker . STANDARD BANK DOES NOT CARE about the little guys 3000-R4000 at all . I have seriously dissapointed in this bank . They refunded me the new card charges of R130 after I complained about it but my hard earned money still hasn't been refunded and not even 1 call to say hey bro..sorry we took your money and for the inconvenience .NOT EVEN 1 CALL