Fast at taking money very slow service

I was asked for information to submit a letter. I even went to the bank and asked the bank manager to send the important documents from his email. It took some time to prepare all this. The ugency was clearly detailed on all documents. The bank just ignored me. Absolutely no response. Yet taking money happens automaticaly and infalliablilly<br> Service failure happen every step of the way. I have never heard ever of Standard Bank ever erring to collect they fees. I am waiting since 28/07/2015. I really regret choosing Standard Bank.